Pinnacle

Frequently asked questions

What are the different odds formats available?
What are the different odds formats available? Pinnacle offer two available odds formats: Decimal odds American odds You can select your preferr…

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How do I verify my account?
We complete the verification process by validating your account information such as your name, address, date of birth and other details. Depending on your …

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What documents do I have to send to verify my account and how can I do it?
To verify your account, we need to have valid proof of identification and residency on file. Any of the following government-issued documents may be us…

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Why do I need to verify my account?
As part of our standard compliance regulations, Pinnacle is required to ensure that all clients have valid proof of identification and residency on file.

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Can I change my account currency?
Yes, but only if your account has never been funded. Please contact our Customer Service Department by e-mail at [email protected] including deta…

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What are the maximum deposit limits?
Maximum deposit limits are displayed per payment method on the Payment Information page. Pinnacle does not set maximum deposit limits for individual cli…

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How do I request a bank wire withdrawal?
To request a bank wire withdrawal, please sign into your Pinnacle account and select the “Withdraw” option. Please click on the bank wire icon, enter t…

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What payment methods can be used for deposit and withdraw?
We have earned an industry-leading reputation for providing the quickest payouts online. We work with a carefully selected network of trusted eCommerce part…

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Why can’t I log into my account?
There are several reasons that you may be experiencing difficulty in logging into your account. New account – not yet activated: If you have a newly c…

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What does “Always accept better odds” mean?
You will find the “Always accept better odds” option under My Account > Preferences > Betting Preferences. When you have enabled (ticked) the &qu…

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What happens if there is a tie in a teaser?
A tie or “no action” in a standard (Football or Basketball) teaser of three or more teams reduces the teaser to the next lowest number; for examp…

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How is retirement or disqualification of tennis players treated?
Retirement or Disqualification: 1.  Head to Head Matchups: One full set must be completed for money Line wagers to stand. If less than 1 set is completed…

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